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CRU Managed IT Services | Plans, Pricing & Information

Plans, Pricing & Information

CRU Unlimited Support Plans are competitively priced and provide the full IT department experience for a fraction of the cost. Our unlimited plans provide proactive maintenance, server monitoring, remote helpdesk support, on-site support, virtual CTO (IT Strategy), vendor management and more. Let CRU handle your Information Technology so you can handle your business objectives.


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Managed IT Services - Support Plan Details

AGREEMENT TERM

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

30-day FREE Trial Included

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Total Monthly Support Time Included

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Monthly Cost

Call for details

Call for details

Call for details

Call for details

Call for

details


PROACTIVE MAINTENANCE

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

24x7 Remote Critical Uptime & Health Monitoring of Servers Check Mark Check Mark Check Mark Check Mark Check Mark
24x7 Remote Monitoring of Workstations, Tablets & Laptops Check Mark Check Mark Check Mark Check Mark Check Mark
8x6 M-F Proactive Maintenance Check Mark Check Mark Check Mark Check Mark Check Mark
Weekly/Biweekly Scheduled Server Maintenance

One Hour

Per Server

One Hour

Per Server

One Hour

Per Server

One Hour

Per Server

One Hour

Per Server

Weekly/Biweekly Health Reporting Check Mark Check Mark Check Mark Check Mark Check Mark
Microsoft Updates & Patch Management Check Mark Check Mark Check Mark Check Mark Check Mark
Event Viewer Checkup Check Mark Check Mark Check Mark Check Mark Check Mark
Network Resource Monitoring Check Mark Check Mark Check Mark Check Mark Check Mark
Monitoring and Maintenance of Additional Servers $99.00 per month per server $99.00 per month per server $99.00 per month per server $99.00 per month per server $99.00 per month per server
Automatic Problem Escalation & Resolution Check Mark Check Mark Check Mark Check Mark Check Mark

TECHNICAL SUPPORT

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

8x6 M-F Remote Helpdesk Support Unlimited Unlimited Unlimited Unlimited Unlimited
8x6 M-F On-site Support Unlimited Unlimited Unlimited Unlimited Unlimited
8x6 M-F Remote Support of Servers & Network Resources Unlimited Unlimited Unlimited Unlimited Unlimited
Monthly On-site Scheduled System Admin Visit

One Hour

Per Server

One Hour

Per Server

One Hour

Per Server

One Hour

Per Server

One Hour

Per Server

Emergency On-site Support - $175.00

Service

Charge

Service

Charge

Service

Charge

Service

Charge

Service

Charge

Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed Switch & Network Security Appliances) 1 Device included 2 Devices included 3 Devices included 4 Devices included 5 Devices included
Line of Business Application Support/Vendor Support Check Mark Check Mark Check Mark Check Mark Check Mark
Network Printer Management & Support Check Mark Check Mark Check Mark Check Mark Check Mark
iPhone, BlackBerry, Android, Windows Phone Support Check Mark Check Mark Check Mark Check Mark Check Mark
Microsoft Exchange Server Support Check Mark Check Mark Check Mark Check Mark Check Mark
Online/Email Ticketing System Check Mark Check Mark Check Mark Check Mark Check Mark

SECURITY SERVICES

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

Network Security Auditing

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Vulnerability Scanning

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Free Spyware/Malware Removal Agent

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Firewall Management & Monitoring

Check Mark Check Mark Check Mark Check Mark Check Mark

CRU Secure Cloud | (MDM) Mobile Device Management

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CRU Secure Cloud Web Protection & Security

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Antivirus/Antispam Management

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CLOUD SERVICES - OFFICE 365

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

Microsoft Hosted Exchange

Ask For Details

Ask for Details

Ask for Details

Ask for Details

Ask for

Details

Mail Security | Antispam

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Desktop Apps

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RBM BACKUP & DISASTER RECOVERY

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

CRU & RBM Secure Cloud | Remote Data Backup

100GB

200GB

250GB

350GB

500GB

RBM Unlimited Backup Management & Support

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Daily Review of Remote Backup Reports

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MS Exchange Database Remote Backup

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MS Exchange Mail Level Remote Backup

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MS Hyper-V Virtual Machine Backup

X Mark Check Mark Check Mark Check Mark Check Mark

VMware Virtual Machine Backup

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MS SQL Server Database Remote Backup

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CRU Secure Cloud Message Continuity

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Wireless Backup Internet

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Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more)

Discountinued

Discountinued

Discountinued

Discountinued

Discountinued

Advanced Disaster Recovery Solutions

Available

Available

Available

Available

Available


Virtual CTO Service (Chief Technology Officer)

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

Ask the Virtual CTO Service

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How to Questions & Answers

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Strategic Technology Planning

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SERVICES & BENEFITS

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

85% of Support Calls Are Answered in 3 Minute or Less

Yes

Yes

Yes

Yes

Yes

Online Customer Portal

Yes

Yes

Yes

Yes

Yes

Asset Tracking & Management

Yes

Yes

Yes

Yes

Yes

Vendor Management

Yes

Yes

Yes

Yes

Yes

IT Purchasing & Guidance

Yes

Yes

Yes

Yes

Yes

Discounts on Projects & Installations

Yes

Yes

Yes

Yes

Yes

Cloud Computing Services

Yes

Yes

Yes

Yes

Yes

Support for Multiple Office Locations

Yes

Yes

Yes

Yes

Yes

Microsoft Certified Managed Service

Yes

Yes

Yes

Yes

Yes

Priority Response Times

Yes

Yes

Yes

Yes

Yes


SERVICE LEVEL AGREEMENT

SMB1:
8-15 Users
1-2 Servers

SMB2:
20-25 Users
1-4 Servers

SMB3:
25-30 Users
1-5 Servers

SMB4:
35-50 Users
1-6 Servers

SMB5:
50-75 Users
1-8 Servers

Guaranteed Critical Server/Network Down Response

Within 1 hour or less

Within 1 hour or less

Within 1 hour or less

Within 1 hour or less

Within 1 hour or less

High Priority Response for Management & Executives

Within 2 hours or less

Within 2 hours or less

Within 2 hours or less

Within 2 hours or less

Within 2 hours or less

Guaranteed Noncritical Issue Response

Within one Business Day or less

Within one Business Day or less

Within one Business Day or less

Within one Business Day or less

Within one Business Day or less

Desktop Support Per Incident

Server Support Per Incident

$89\hr

$125\hr

$89\hr

$125\hr

$89\hr

$125\hr

$89\hr

$125\hr

$89\hr

$125\hr


Call Now to Speak with a Managed IT Support Specialist Toll Free: 866-503-0926


CRU is a Microsoft Partner & Small Business Specialist

Microsoft Partner

As a Microsoft Certified Partner, we are experts at managing and deploying Microsoft® Windows® networks. Our network solutions help you protect your data, increase productivity, and present a more professional image to customers.


Microsoft Business Solutions Microsoft Registered Partner Office 365

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Dell Partner Direct Momentum RBM

Sonicwall Symantec

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Services

Provided:

• Fully Managed Services

• Move Planning & Relocations

• Branch Office Networks

• Brand New Business Start-ups

• IT Consulting

• IT Policy & Procedure Manuals

• Hosted Server Lease Options

• HIPPA Security Analysis

• Cloud Backup Solutions