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Outsourced Helpdesk for Small to Medium Business

Outsourced Helpdesk for Small to Medium Business Is your small to medium business considering a U.S. based outsourced helpdesk team? There are plenty to choose from but the difficulty is finding a helpdesk team that is extremely detail oriented and will be diligent to exceed your expectations. These characteristics are what differentiates us from our competition and is the reason why we have such high customer retention rate for the past 15+ years.

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  • 100% US based service
    Non-tiered helpdesk technical team – the first tech you speak to is the tech who solves your problem
  • All team members have technical degrees, certifications and a strong will to solve the toughest of IT challenges
    Technical support team and all support sessions are performed at NOC
  • Clients can easily submit tickets via email, web portal or by telephone
  • Best-in-breed ticketing system with client portal for access to support services from past and present
  • Detailed documentation system and extensive onboarding checklist
  • Guaranteed fast 1 hour or less critical down response via our (SLA) Service Level Agreement
  • State of the art remote control capabilities for Microsoft Windows, Apple OSX, and smart phones
  • All inbound and outbound helpdesk calls are recorded
  • Single point of contact


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Services

Provided:

• Fully Managed Services

• Move Planning & Relocations

• Branch Office Networks

• Brand New Business Start-ups

• IT Consulting

• IT Policy & Procedure Manuals

• Hosted Server Lease Options

• HIPPA Security Analysis

• Cloud Backup Solutions